ESLCARE CLEANING PROTOCOL

Cleanliness has always been a top priority; we've just elevated it even further with ESLCARE"

Our ESLCARE cleaning program is our commitment to you that we have implemented a new, enhanced cleaning program to protect the health, safety and well-being of our guests and associates.

GUEST ARRIVAL TO DEPARTURE EXPERIENCE (CURRENT)

  • Hand sanitizer station at the airport booth
  • Physical distancing of minimum 1 meter at airport shuttle bus
  • Body temperature check and hand sanitizer at hotel lobby entrance
  • Luggage disinfectant X RAY at hotel lobby entrance
  • Face mask will be provided if the guest does not have their own
  • All staff wearing face mask and gloves
  • Passport and room key exchange with tray by reception team, no direct contact
  • Hand sanitizer at reception desk
  • Distance marker in the form of rope barrier at reception
  • Pre-caution message for social distancing at all lobby area
  • Video Message in regards to Covid-19 in all lobby area
  • Guest elevator usage limited to 3 persons

GUEST ARRIVAL TO DEPARTURE EXPERIENCE (HAND FREE FUTURE)

  • UV foot sanitization and Thermal Scanning at hotel lobby entrance
  • Online check in /check out with the application or via the we
  • Protective screens at reception and concierge
  • Smart keys for doors and elevators
  • Sanitizer stations in all public areas
  • UV Light Disinfector / credit cards, passports, credentials, ID’s and money

HYGIENE SANITATION DISINFECTANT (current) High touched area

Public area
  • Its disinfected with hospital-grade disinfectant following the Diversey disinfection guidelines
Rooms
  • Its disinfected with hospital-grade disinfectant following the Diversey disinfection guidelines
GYM
  • Its closed for the moment
Restaurant
  • Its closed for the moment
Swimming Pool
  • Its closed for the moment
Meeting Rooms
  • Its closed for the moment

FREQUENCY OF CLEANING OF THE AREAS

Public area
  • Every 30 minutes
Rooms (Current)
  • Deep cleaning after check out
Rooms (Future)
  • General cleaning / upon guest request
  • Deep cleaning after check out
Social distancing measure taken?
  • Elevator use is restricted to 3 occupants at one time.
  • All guests at the lobby conforms to physical distancing requirements of 2-meters
  • Physical distancing signage as reminder is present in all public area
Communication with guests pertaining to social distancing?
  • Physical distancing signage as reminder is present in all public area
  • Distance marker in the form of rope barrier at reception
  • Staff and guest must wear face mask
Hand sanitization station available?
  • Yes. throughout all public areas
Electrostatic sprays and UV lights used?
  • No
HYGIENE SANITATION DISINFECTANT (Future)?
  • In the further future, the hotel will apply advance technology for disinfectant like Electrostatic sprays and UV lights

FITNESS CENTER (FUTURE)

Reception
  • Physical distance singes and check in will be in QR Code
  • Sanitizer station by the RC lobby
  • Lobby and reception will be disinfecting every 20 minutes
  • Robotic UV air purifiers
Locker Rooms
  • Locker allocations will be adjusted (1.5 Meter apart or every 3 lockers)
  • Towels and flip flops will be disinfected and wrapped
  • Locker rooms will be disinfected every 15 mints.
  • Showers will be Disinfected after each use.
Gym
  • Gym machine allocation (machines will be putted 1.5 Meters apart
  • All gym equipment’s will have disinfectant.
  • The gym will be well ventilated, and Guest must properly physically distance and wipe down equipment they use and were sport/Gym gloves.
  • A standby attendant will disinfect the gym every 15 minutes.
Swimming pool
  • Sunbeds will be 2 meters apart
  • Pool Water will have enough free Ca(ClO)2 to disinfect the pool water
  • Sunbeds will be disinfected after every use

MEETING ROOM (FUTURE)

  • Provided Protective kit at concierge for all participan
  • Wall mounted UV air purifier in the meeting room
  • Floor markers to aid social distancing are present from the lobby to the meeting room
  • Code of conduct to be placed in printed version or on the TV screen and on the outside digital screens
  • Conference room seating conforms to expected social distancing requirement 2 meter
  • All Conference setup clutter free
  • Each meeting room will be disinfected and sealed and all furniture within will also be disinfected after each brea
  • All Coffee / Lunch / Dinner breaks that are provided in separate venue
  • Option pre prepared set menu and Lunchbox / Bento Box style are available for your preference.
  • Buffet will be served by hotel team through separated screened buffet

OUTBREAK VIRAL PROTOCOL (GUEST AND STAFF) IN PLACE?

  • Physical distancing between guest’s minimum of 2-meters and face mask must always be worn
  • Physical distancing between staff minimum of 2-meters and face mask must always be worn
  • Video clip regards to covid-19 at lobby and staff cafeteria
At check in declaration? (Current)
  • Guest are restricted to stay the room
  • Guest will be given guest protocol instruction
At check in declaration? (Future)
  • Digital guest protocol instruction will be given to the guest
After check in declaration, presumption of covid-19?
  • Ministry of Health team is available 24 hours daily conducting a daily health check of each hotel guest
  • In case of any symptoms, doctors will take the necessary measures
SOP (Current)
Its contactless check in / check out process/ keys
  • No, Passport and room key exchange with tray by reception team, no direct contact
PPE kit provided to guest ? What is provided?
  • Face mask will be provided if the guest does not have their own
PPE kit provided to staff ? What is provided?
  • Yes. All staff wearing face mask and gloves
SOP (Future)
  • Online check in /check out with the application or via the web
  • Staff will utilize every other workstation to ensure separation between staff and clear barrier such as Plexiglas will be introduced throughout the property where necessary
  • Guest will be provided with PPE kit (facemask, sanitizer and wipes)

FOOD & BEVERAGE (Current)

Food handling changes to prevent food contamination. ?
  • The hotel strictly follows and apply HACCP (Hazard analysis and critical control point)
  • Food production, storage, and distribution monitoring system for identification and control of associated health hazards.
  • We follow CDC and WHO guideline
  • The industry leading expert Diversey guideline for the storage, kitchen, production, stewarding and service areas to prevent food contamination
Meals services. ?
Buffet served?
  • No. currently only room service (breakfast, lunch and dinner)
Social distancing in restaurants?
  • Restaurant is closed for the moment

FOOD & BEVERAGE (Future)

  • Wall mounted air purifier in the restaurants
  • All restaurants, Bars and Coffee shops reduce seating arrangements to 30% of the original number of seats and maintain placing tables 2 meters apart for all customers.
  • Maximum occupancy is 4 per table (families are exempted)
  • There will be digital menus for restaurant as well as room service
  • There will be a glass barrier on a table for friends that wants to seat on one table
  • Buffet food will be no longer be on a self-service basis, guests will choose their food selection from one side of a glass screen separated from the food while a chef will pick and deliver the food items to guests.
  • Optional to the buffet, A la carte and set menu are offered
  • We will provide the guest with dining table kit including wet wipes, tissue, toothpick, salt and pepper, paper placemats and disinfected prepacked silver ware
  • We offer in room dining options without additional charges
  • Tables & chairs will be disinfected with a sanitizing agent after every single use

OTHER

Laundry Protocols
  • Linens, towels and laundry washed in accordance with WHO and CDC guidelines, including washing items as appropriate in accordance with the manufacturer’s instructions.
  • Guest Room Linen Sanitation with Hot water up to 70 to 80 Degrees, washing with detergent, disinfectant and Bleaching, time to time all the Linen hamper and tools being sanitized and disinfected.
Training and Handling of Associates/Hotel Staff
  • Our Staffs are briefed twice a week by Ethiopian ministry of health on subject related to COVID-19.
  • Ongoing briefing for the staff on code of conduct and post the same on the staff board and locker rooms, also display training videos on staff cafeteria TV
  • Our staff is equipped with the PPE based on WHO and CDC guidelines along with local ministry of health.
  • We modified schedules and back-of-house areas and pathways to increase physical distancing.
  • Reminders reaffirming proper hygiene throughout associate areas and offices, including reminders to eliminate handshakes, hugs, and other physical touch.

GUEST ROOMS PROTOCOL CHANGES? (Current)

High touch points-what are there?
  • In the guest room:- television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, telephones, in-room control panels, light switches, temperature control panels, luggage racks and flooring
  • No direct contact with guest
  • Deep cleaning upon check out only
Vacant for how long before next guest is checked in to the same property?
  • The rooms will be ready for next guest after 48hrs after deep cleaned and inspected with hospital-grade disinfectant following the Diversey disinfection guidelines

GUEST ROOMS PROTOCOL CHANGES? (Future)

Cleaning frequency?
  • The guest rooms and items inside the room will be cleaned once a day with hospital-grade disinfectant following the Diversey disinfection guidelines and housekeeping will be on standby for any request
  • Guest room will be clean by UV lights in addition to hospital-grade disinfectant